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FAQs

We've got a wide range of FAQs listed below to help you with any common questions you might have. If you can't find the answer to your query here please select the Contact Us option from the main help page.


Frequently Asked Questions

Why do we need to telephone verify you?

To ensure the security of your account when making a request to cash out Points.

Why must I verify my telephone number?

This is a security and fraud prevention measure which enables us to match your phone number with the geographic location provided in your account details and validate you as a genuine user.

How do you use my telephone number?

Your phone number is checked to see if it matches your geographic location and is then stored in the fraud control record.

How long do surveys take?

Surveys will vary in length, scope and level of reward so it’s worth checking back daily to see if there’s something you can do wherever you are. The time they take can range from 5 to 30 minutes depending on the rewards on offer.

How do I get paid for surveys and when will this be?

On successful completion, you will see Points credited to Your Account. This can take up to 48 hours to show.

How can I exchange my survey points for cash

Points can be cashed out to your PayPal or bank account, redeemed for a Gift Card or used in a Cashback Boost against your next online purchase via AdMoney straight away. N.B. When you use Points for a Boost they are worth 50% more than when you simply cash them out!

How do I know my earnings are safe

Your earnings are protected under Financial Conduct Authority (FCA) regulations.

What are pre screening questions?

Some surveys will require you to answer several questions before they can determine whether you are the right profile for them. These are called ‘pre-screening’ questions and are a necessary part of the process for completing these paid tasks.

How do I know if I am eligible or not to take the survey?

Pre-qualifying questions will determine if you are eligible for a survey. You will receive a message advising you that you did not qualify/were disqualified from the survey on this occasion. This simply means that you don’t fit the person profile they want. This could be for many reasons such as lifestyle, profession, age, gender and so on. Any data you entered will be discarded immediately.

Does it matter how accurateli I answer survey questions?

Yes. It is very important to answer survey questions as honestly and accurately as possible. Researchers are paying you for genuine responses. If you enter false information you will not receive payment and will be banned from survey sites, restricting your earning ability.

What should I do if survey questions are fimiliar?

Be careful in case you have already completed this survey from another provider within AdMoney. Sometimes the same questionnaire can be distributed by more than one provider, but if you have already completed it you won’t be paid twice for it.

How do I know if my survey was complited succesfully?

You will receive a message congratulating you on successful completion and advising that your payment will be with you soon.

What does it mean if the survey quota is full?

Surveys need a specific number of responses to meet the advertiser or brand’s needs. Unfortunately once they have reached this limit they will close the survey to further respondents. Any data you entered will be discarded immediately. Do check back for other surveys you can complete as new ones come in every day.

Why have my survey submission been declined?

Unfortunately we are not always informed of the reason that your responses have been rejected. Any data you entered will be discarded immediately.

What do I do if there are no surveys available?

Surveys need a specific number of responses to meet the advertiser or brand’s needs. Unfortunately once they have reached this limit they will close the survey to further respondents. Any data you entered will be discarded immediately. Do check back for other surveys you can complete as new ones come in every day.

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